Refund policy

We hope you love everything that you order from us, but if something isn't quite right you’ve got 14 days to return it to us, from the date your order is delivered. After that, we will be unable to accept your return.

All we ask is that items are in an unused, resaleable, condition - and still fitted with their original tags and disclaimer label (blazers & trousers). If an item is rejected upon inspection of the return, it will be sent back to you via a 2nd class postal service.

We do not accept exchanges - items will need to be returned and a new order made for the item you wish to replace it with.

United Kingdom 

As we are a start-up brand, returns will be at your own cost.  We suggest using your local post office and a tracked delivery service so that you are able to track your return. We can only refund orders that arrive back to us - we can't take any responsibility for parcels that are lost whilst being returned.

Please post your items back to the address below along with your original packing slip or a note of your name, order ID and email address:

GOODBASICSCLUB Limited
Unit 55-62 Oakhill Trading Estate
Devonshire Road
Worsley
Manchester
M28 3PT

We would love to hear your feedback, so please also include a description of the reason for your return.

Refunds will be issued to your original payment method within 14 days of your return.

International

To request an international return, please email us at customerservice@goodbasicsclub.com within 14 days of receiving your order. We’ll provide you with the steps to return your item. We offer a DHL return service to ensure a smooth and efficient process for sending your item back to us.

We have tried our best to make international shipping and returns as economical as possible. We have subsidised the return costs but as a start-up brand these are the best rates we are able to offer. 

You will be charged for your return at the below rates:

Europe - £23
USA & Canada - £25
UAE - £37
Australia - £38